Privacy Policy

Privacy notice in accordance with Articles 13 and 14 of the EU General Data Protection Regulation (GDPR, 2016/679) and the Finnish Data Protection Act (1050/2018). This is an English translation of our Finnish privacy policy.
Updated: 16 October 2026

1. Data controller

TTM Factory Oy
Business ID 3255525-4
Somerontie 206, 30100 Forssa, Finland

2. Contact person for privacy matters

Timo Mäki
+358 50 338 7887
info@ttmfactory.com

3. Name of the register

Customer register

4. Purposes and legal bases of processing

We process personal data for the following purposes:

• Carrying out service, repair and setup work, dyno tests, parts orders and bookings. Legal basis: contract.
• Billing and accounting. Legal basis: legal obligation.
• Customer service and communication, keeping service history and setup data for future services, and developing our services. Legal basis: legitimate interest (customer relationship).
• Newsletter and other electronic marketing. Legal basis: consent, which can be withdrawn at any time.
• Website visitor statistics and marketing cookies. Legal basis: consent in the cookie settings.

5. Personal data processed

The register contains the following data:

• Basic information: name or company name
• Contact details: email address, phone number, address
• Company or association details: business ID, association register number, contact persons
• Vehicle and service data: motorcycle make, model and year, suspension settings and service history, and data needed for setup, such as rider weight and riding discipline
• Dyno test results
• Customer relationship data: orders, quotes, billing information and communication
• Shipment tracking data (e.g. Posti, Matkahuolto)
• Information related to phone calls: calls may be recorded, and a written note of them is added to the customer record in order to provide the service. Audio recordings are not stored in the customer register.
• Customer portal use: sign-ins with an email address

6. Sources of data

Personal data is primarily obtained from the customer:

• through the service, booking and contact forms on www.ttmfactory.com
• from phone calls, email, WhatsApp messages and visits to our workshop

In addition, data may be collected and updated from public sources (e.g. company information) for the purposes described in this notice.

7. Recipients of data

The data is used only by TTM Factory and is not sold or disclosed for marketing. We use trusted service providers who process data on behalf of TTM Factory and according to our instructions:

• cloud services for information systems, databases and file storage
• billing and accounting service
• email and newsletter services
• AI services for speech recognition and text processing (e.g. summarising notes)
• booking system and website services
• shipping companies for deliveries

Otherwise, data is disclosed only for billing and debt collection and when required by law.

8. Transfers outside the EU and EEA

Some of our service providers (e.g. AI, email and analytics services) operate in the United States, so data may be transferred outside the EU and EEA. Such transfers are based on the European Commission’s standard contractual clauses or the EU–US Data Privacy Framework. More information is available from the contact person in section 2.

9. Retention of data

• Customer, vehicle and service data is kept for the duration of the customer relationship and thereafter as long as it is needed for service history, warranty or complaints.
• Accounting records are kept as required by the Finnish Accounting Act (e.g. vouchers for 6 years).
• Newsletter subscriber data is kept until the subscription is cancelled.
• The need to keep data is reviewed regularly, and unnecessary or outdated data is deleted.

10. Protection of data

Data is stored in secure cloud services. Connections are encrypted (HTTPS), and only people who need the data for their work can access it by signing in. Backups are encrypted, sign-in attempts are rate-limited, and the security of our systems is reviewed regularly.

11. Automated decision-making

Data is not used for automated decision-making or profiling that would have legal effects on the customer.

12. Your rights

You have the right to:

• know what data we process about you and receive a copy of it
• request correction of inaccurate data
• request deletion of your data or restriction of its processing
• object to processing based on legitimate interest and to direct marketing
• transfer the data you have provided to another system
• withdraw your consent (e.g. newsletter) at any time

Please send requests to the contact person in section 2. We will respond within one month.

If you believe your data is processed unlawfully, you can lodge a complaint with the Office of the Data Protection Ombudsman in Finland (tietosuoja.fi).

13. Changes to this privacy policy

TTM Factory may update this notice when our processing changes. The date of the latest update is shown at the top of the notice.